Support

General information

Gladly, we offer support directly on your computer. For this purpose, you can arrange an appointment with us on which we shall execute the online session. With the help of the TeamViewer QuickSupport software, the Sauter GmbH service team can view your screen directly on request. By means of the TeamViewer QuickSupport software the Lasercomb service team is able to directly access your screen on your request.

Security

  1. Without your explicit consent the consultant will not be able to look into your computer
  2. Without your explicit consent the consultant will not be able to work together with you.
  3. No third-party programs will be installed on your PC.
  4. Retrieving data unauthorized and unperceived is not possible
  5. You can end the session at any time.

TeamViewer exclusion of liability

You are about to open a shared session with a support member from Sauter GmbH.

Note: By launching the TeamViewer software you agree to the exclusion of liability for the use of TeamViewer.

Disclaimer for the Use of TeamViewer

Sauter GmbH does not assume any responsibility for the programs installed on your computer or the software for protecting these (virus scanners or firewalls).

Sauter GmbH does not accept any liability for faults that it has not caused, even if these occur at a similar time to when the support was provided.

Sauter GmbH assures you that our employees are suitably trained and adhere to non-disclosure and due diligence obligations

Remote maintenance is conducted in accordance with Section 11 of the German Data Protection Act (BDSG).

Please note that this service is only available to you during our business hours and following an agreement made over the telephone or in writing with our support staff.

  • The consultant cannot view your PC without your expressed permission.
  • The consultant cannot work with you without your expressed permission.
  • Data cannot be removed from your PC unnoticed and without your permission.
  • You can terminate the joint session at any time.

Note:By initiating the TeamViewer software, you accept Sauter GmbH’s Disclaimer for the Use of TeamViewer.

Download Link – TeamViewer for QuickSupport for PC Systems

Download Link – Teamviewer for Android mobile devices